{"id":23339,"date":"2021-05-31T16:08:05","date_gmt":"2021-05-31T16:08:05","guid":{"rendered":"https:\/\/new.unonumobile.com\/?page_id=23339"},"modified":"2026-04-06T14:03:26","modified_gmt":"2026-04-06T14:03:26","slug":"warranty","status":"publish","type":"page","link":"https:\/\/unonumobile.com\/es\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t
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WARRANTY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n\t\t\t\t\t\tUnonu exists to invent, build and deliver the best mobile devices on the planet, improving the lives of millions of people.\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. \u201cPersonally identifiable information\u201d means information that can be used to identify you as an individual, such as, for example:\n\u2022 your name, company, email address, phone number, billing address, and shipping address\n\u2022 your UNONU user ID and password (if applicable)\n\u2022 credit card information (if applicable) [THIS MAY NOT BE APPROPRIATE IF CREDIT-CARD INFORMATION IS HANDLED BY THE PAYMENT PROCESSOR]\n\u2022 any account-preference information you provide us\n\u2022 your computer\u2019s domain name and IP address, indicating\nwhere your computer is located on the Internet\n\u2022 session data for your login session, so that our computer can \u2018talk\u2019 to yours while you are logged in\nIf you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:\n\u2022 not sell or rent it to a third party without your permission \u2014 although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service;\n\u2022 take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;\n\u2022 not use or disclose the information except:\nas necessary to provide services or products you have ordered, such as (for example) by providing it to a carrier to deliver products you have ordered; in other ways described in this privacy policy or to which you have otherwise consented; in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations); as required by law, for example, in response to a subpoena or search warrant; to outside auditors who have agreed to keep the information confidential; to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion of UNONU\u2019s assets. The successor organization\u2019s use and disclosure of your personally-identifiable information will continue to be subject to this privacy policy unless (i) a court orders otherwise, for example a bankruptcy court; or (ii) the successor organization gives you notice that your personally-identifiable information will be subject to the successor organization\u2019s own privacy policy, along with an opportunity for you to opt out (which may cause you not to be able to continue to use the web site. If you submit personally-identifiable information after such a transfer, that information may be subject to the successor entity\u2019s privacy policy; as necessary to enforce the Terms of Service; as necessary to protect the rights, safety, or property of UNONU, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and\/or risk reduction.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t RETURN MERCHANDISE AUTHORIZATION (RMA)\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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1. Please contact UNONU RMA DEPARTMENT at: support@unonumobile.com and ask for an RMA REQUEST FORM\n2. Please fill out the RMA Request Form and submit it via email to support@unonumobile.com\n3. The RMA DEPARTMENT will evaluate the RMA request and provide you back an RMA NUMBER and the shipping instructions.\n4. Please do not send any return of products to UNONU if you have not a valid RMA NUMBER.\n5. UNONU will not provide any warranty coverage unless RMA claims are made in compliance with the proper procedure stated on the RMA Format.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t
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UNONU may use \u201ccookies\u201d to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our Web site(s).<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tTHE LIMITED WARRANTY DOES NOT COVER THE FOLLOWING\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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1. If the customer does not present an invoice or receipt of purchase.\n2. If the warranty is expired (Please ask for an out-of-warranty repair service).\n3. If the serial number or IMEI number of the product was altered or removed.\n4. If the product presents unauthorized interventions that are causing performance problems.\n5. Abuse, misuse, neglect or any different use other than that specified in the User\u2019s manual.\n6. The product presented problems caused by third-party software, unauthorized software or installations\/configurations made by persons not authorized by UNONU.\n7. If the problem was caused during shipment of the product.\n8. The warranty is not transferable if the product has been stolen, misplaced or lost.\n9. Problems caused by accidents such as fires, voltage variations, chemical exposure, moisture, spill of food or liquid, sand, insects or vandalism.\n10. Problems caused by natural disasters such as storms, earthquakes, floods, extreme environmental conditions, etc.\n11. The warranty does not cover cosmetic defects caused by normal use, sun exposure, dings or scratches on the lenses of the camera, on the battery, on the LCD screen or any cosmetic defect or assembly defect that is not from manufacture.\n12. If the product was used with accessories other than the original UNONU, such as headset, batteries, etc.\n13. If the product is physically broken or shows shock or damage other than a manufacturing defect.\n14. If the battery has been charged using a charger other than the original UNONU charger or if the battery was used in another different product or if the battery was used under conditions different from those indicated in the electrical specifications.\n15. If the product presents the security seal broken, altered or removed.\n16. If the product is used in a telephone network different from those approved by telephone service provider. Consequently UNONU is not responsible for the operation, stability, signal coverage or any service provided by the telephone service provider.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t
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UNONU is not responsible for the performance of the Android software provided by Google or any errors or software failures. UNONU does not provide technical support for Android software neither is responsible for any Android software or Android-based software, or any other third-party software downloaded, installed or purchased by customer. During the warranty service, UNONU may repair the product using new or refurbished parts. Those defective and replaced parts will become property of UNONU.\nUNONU and its authorized service centers reserve the right to refuse a warranty if the product does not comply with the terms and conditions set forth in this limited warranty. In this case the customer will receive a repair quotation and freely choose to repair the product, otherwise the product will be returned to the end-user in the same conditions as was received.\n\nNOTE: Before you ship the product(s) to UNONU, please back up the data from your product and remove any removable storage media. UNONU does not accept liability for lost data or software.\n\nTHIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. UNONU\u2019S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNONU DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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